Here is the Easy Format of writing an apology letter to guests from the hotel management who are currently under renovation, and making the hotel more luxurious for the guests but it is also causing discomfort to current guests. Necessary changes can be done.
Sample Apology Letter due to Construction Work
To,
Arif Alvi
A Resident of 208,
View Hotel, Delhi
I’m writing to apologize on behalf of the hotel management for any difficulty you may have had during your stay. I understand that you were dissatisfied with our services, and I apologize for that. You booked your stay at the same time that our hotel’s development was set to begin. Because you had previously reserved a room two weeks ago, we did not cancel your reservation. The work was a real annoyance, and it made a lot of noise, especially late at night. I swear to you that this will never happen again, and I hope you will give our hotel another chance to show itself.
Zaidi Ali,
Hotel Manager
View Hotel, Delhi
Sample Apology Letter for Noise due to Renovation.
To,
Sham Abbasi
A Resident of 1109,
Inn Hotel, Delhi
As you may have observed, we are conducting renovations at the Inn Hotel in order to accommodate more guests and give additional amenities. This is to provide our visitors with an even better stay at our hotel. There may be some noise throughout the day as a result of this work. Please accept our sincere apologies. As a favor to our guests, complimentary earplugs are offered at the front desk enabling you to sleep soundly at night. We apologize once more and wish you a pleasant stay with us.
Zaidi Ali,
Hotel Manager
Inn Hotel, Delhi
Easy Sample Apology Letter for Single Day Construction Noise
To,
Irfan Niazi,
A Resident of 398,
Pearl Continental Hotel, Lahore
Please accept my apologies on behalf of Pearl Continental Hotel, Lahore, for your uncomfortable stay at the Mall Road Branch on November 17, 2021. We endeavor to provide our customers with the greatest possible visits on their trips, however, we fell short this time. To demonstrate that we take every complaint seriously, we have attached an invitation in this letter providing a complimentary two-night stay with family at any of our Murree locations, with all costs paid. We hope you will notice the difference and enjoy your time with us when you return. If you have any more questions or comments on your stay, please do not hesitate to contact me. Thank you for staying with us, and we promise that the next time you stay at one of our locations, you will not be inconvenienced.
Yuvraj Singh,
Hotel Manager
Pearl Continental Hotel, Lahore